Requesting help
Contact customer support with your order number and a description of the issue. Return eligibility, deadlines, and any required approval must be stated in the final policy for your business.
Custom products
Custom-made products may have different return eligibility from standard products. State your actual policy clearly before accepting orders.
Damaged or incorrect orders
Contact support promptly and include clear photos where useful. Do not ship an item back until you have received return instructions.
Refund timing
Publish your verified refund processing time and the payment provider’s expected posting window here before launch.